Refund Policy
We offer a 14-day money back guarantee after receiving your package to ensure the best customer experience possible.
If you are not satisfied with the item, please contact us immediately and we will solve your problem!
HOW TO MAKE A REFUND?
We care about your satisfaction, which is why we offer you the possibility of returning your purchases within 14 days from the date of receipt , in accordance with current regulations on the right of withdrawal.
Return Conditions:
- Return Shipping: Shipping costs for returning the product are the responsibility of the customer.
- Refund: The refund amount will be credited by deducting the first shipment service, equal to €20.
- Refund Processing: Refunds will be processed within 3-5 business days after the returned goods have been received and verified.
To proceed with the return or receive more information, please contact us at the following email address: info.siciliagood@gmail.com or fill out our contact form with the order number. Once we have received and verified the order, we will evaluate it.
You can return the tasting box only if all the products inside are intact and unopened.
During the process, our team members may ask you for additional information about your order.
Thank you for your understanding and for choosing our products!